Leading Cloud-Based Call Center Products
When companies want the most innovative customer call center products, they turn to DialCloud. We are changing the call center software industry by delivering on the promise and power of cloud-computing. Our integrated call center solution includes an industry-leading predictive dialer, a feature-rich productivity suite, customizable reporting tools and more that are used across multiple industries to drive revenue growth and lower cost-of-sales.
Inbound Call Center
Our cloud-based inbound call center product provides a full suite of inbound call center features, at a price you can afford. And you never have to miss an inbound call! When an agent is unavailable, our system can route the call to voice mail, to a queue or to an extension. And callers are kept up to date on their wait times, to minimize abandons.
Outbound Call Center
The core of our outbound call center offering is our time-proven cloud-based predictive dialer. Quickly power through even the longest contact lists – no more manual dialing! Reach more prospects, more often and faster. Some of our customers have reported productivity improvements of up to 400%.
Blended Call Center
Few contact centers are solely “inbound” or “outbound” these days. In reality, most operations need to handle both, oftentimes with the same agents. With DialCloud, you don’t need two separate solutions to handle both inbound and outbound calls – our platform does it all. Enjoy the flexibility to easily allocate resources to inbound or outbound campaigns as you need to.
Additionally, our voice broadcasting and voice mail broadcast allows you to instantly send interactive phone calls and manage the entire process right from the Web. Send alerts, notifications, reminders, political calls, get out the vote – GOTV – messages, interactive polls or surveys right from the Web. In your free broadcasting account, you can record and store your messages, manage your call lists, schedule and initiate delivery as well as view and download real-time call and caller key press results.