This Privacy Statement deals with information that a user may provide on the DialCloud websites.
For the purposes of this Statement, DialCloud definition of ‘user’ encompasses merchants, affiliate members, partners, sales agents, sponsors, customers and cardholders and any other visitor who discloses information to the company. DialCloud is committed to respecting the privacy of your personal information and wants to promote trust and confidence on the Internet. To that end, DialCloud hereby outlines the type of information that is collected and tracked on this website and how DialCloud uses this information in its business operations.
This Privacy Statement describes:
- The personally identifiable information DialCloud collects.
- DialCloud Zero Spam Policy.
- How DialCloud uses the information.
- With whom DialCloud may share the information.
- The safeguards that are in place to prevent loss and/or misuse of the information and to maintain its integrity.
- How users can update or correct personal information.
Collection of Information
DialCloud collects information from its users in the following methods.
DialCloud collects personally identifiable information on its users through the registration process (merchant account applications, affiliate program application, partners’ program application and customer’s purchase information) where the applicant is required to give some of the following contact information: company information, product information, technical information, credit card information, account executive name, telephone number, email address, address.
In order to complete an application form or a customer information request, the user is required to provide DialCloud with the following information: name, mailing address, shipping address, email address, phone number and credit card information. This information is used to complete the account application process, to complete the customer’s information request and to verify the validity of a request.
Users’ Internet Protocol (IP) address is automatically received and collected when they visit some DialCloud websites. DialCloud also tracks information such as the domain name from which a user visits us, the pages a user requests, and the amount of time that a user spends on the site. From the IP address, DialCloud can only determine the Internet Service Provider and the geographic location of user’s point of connectivity. This information is used in the aggregate for statistical purposes.
Sharing of Information
- Financial Institutions
DialCloud credit card transactions are handled by third-party financial institutions that receive the credit card number and other personal information in order to verify the validity of the credit card numbers and process the transactions.
- Law Enforcement Investigations
DialCloud may be required to disclose personal information when required by law wherein it believes that such disclosure is necessary to comply with legal proceedings. DialCloud responds to subpoenas, warrants, or other court orders regarding information that is contained within our access logs concerning any merchant, user, customer or visitor. DialCloud reserves the right to release information concerning any user who is believed to be in violation of contract, regulations, laws or guidelines, even without a subpoena, warrant, or other court order. DialCloud cooperates with law enforcement agencies in identifying those who use its services for illegal activities. DialCloud also reserves the right to report any deemed illegal activity by its users to law enforcement agencies.
In the event of an inquiry or a dispute by a customer DialCloud releases to customers information about the merchant, such as Customer Service Phone Line (if provided by the merchant), merchant’s administrative contact information, and merchant’s website.
- Third Party
DialCloud discloses information only to third parties who are business partners that provide intrinsic services (i.e. credit card companies) and who are required to treat the information with the same degree of care. Please note that DialCloud website links to a wide variety of other websites, DialCloud and is not accountable for their privacy policies or how they treat information about their users. Please note that DialCloud does not control the acts of its users, merchants, suppliers, etc. All users should be aware that, when they disclose personal information to third parties on or off theDialCloud websites, the information may be collected and used to send that user unsolicited email. In the event that a customer encounters a DialCloud merchant who is improperly collecting or using personal information, please contact DialCloud immediately.
Updating and Correcting Information
If you would like to view the information DialCloud has collected about you, correct your information or opt not to consent to certain uses of your personal information, please contact your assigned account executive, who will assist you in this process.
Changes to the Privacy Statement
This Statement is subject to change as DialCloud enhances its services and products, as well as being amended to maintain compliance with the applicable laws and regulations. Users who have a contract with DialCloud will be notified of any changes and other users will be notified prior to collecting such information, as well as of changes to any other part of the business that DialCloud deems appropriate for disclosure. If DialCloud intends to use personal information in a manner other than is stated at the time of collection, users will be notified and given the opportunity to consent to such a use.
Users of DialCloud websites must abide by the regulations and laws of their country of origin.